Value Proposition

We deliver value to our clients by:

Personal Service

Providing personal service – each client is attended to by a dedicated attorney.

Communication

Communicating regularly with our clients. We believe that clear communication with our clients is the backbone of a good relationship, and we therefore encourage clients to ask us any question at any time.

We have an app called LEXA available to our clients focused on seamlessly improving communication between our attorneys and clients. It is a very sufficient communication and management tool that reduces legal spend and is user friendly. On LEXA our clients can keep record of each matter and it provides daily updates on the following information:

Legal reporting to management
Matter management
Cost control
Secure sharing of information between attorney and client

Acceptable Legal Costs

Keeping an eye on legal costs, so as to ensure that the costs incurred remain within acceptable limits to the amount claimed. We strongly believe that litigation must make commercial sense, and that there is a duty on us as attorneys to advise our clients timeously if it should become uneconomical to proceed on a specific course with a specific matter.

We apply technology as far as possible to enhance our efficiency

Not Withholding Trust Monies

Ordinarily, if the client’s account is up to date, not deducting fees raised on a matter from monies collected. Therefore, if we collect an amount for a client, the full amount is normally paid over to the client. Also, when we enter into payment arrangements with debtors, we prefer the debtor to pay the client directly, saving the client money and time.

Shortest Legal Route

Focusing on the shortest legal route to the desired result. If money needs to be collected, we believe in applying the maximum amount of pressure legally possible. We believe that we are there to assist client with resolving their legal issues – it is not our aim to make money by dragging out matters. In our experience, the longer a matter takes to be resolved, the more strain is placed on the relationship between attorney and client.

Training Clients

Where possible, we prefer to train clients, enabling them to resolve issues themselves and so save legal costs. For example, we offer training for clients on how to chair disciplinary inquiries.

Applying Technology

We apply technology as far as possible to enhance our efficiency and our communication with our clients. Our office files are available to our attorneys electronically, with the result that information is now only a click away. Also, we have developed an application to save all e-mails and their attachments directly to the file concerned, which not only results in a proper backup of all communication, but also assists with knowledge management: any attorney has up to date access to all correspondence on any matter.